Shipping Damage – Product Received Damaged

We understand that receiving a damaged item can be frustrating, and we're here to help. If your order arrives with any damage incurred during delivery, please follow the steps below.

1. Notify Us Within 14 Days

If you believe your product was damaged during the shipping process, please contact us within 14 days of receiving your order.

2. Documentation Required

To help us investigate and resolve the issue promptly:

• Take clear photos of the damaged item immediately after opening the package.
•  If there is any visible external damage to the packaging, please photograph that as well.
•  Include your order number and a brief description of the issue when contacting us.

3. Our Investigation & Resolution

• Once we receive your report, we will begin an internal review and may coordinate with the shipping carrier if needed.
•  If the damage is confirmed to have occurred during transit, we will send you a replacement product at no additional cost.

⚠️ Please Note

• Shipping-related damage is outside of our direct control, but we take all reasonable steps to prevent it.
• Our warehouse team ensures that all parcels are securely packed and clearly marked as FRAGILE, particularly for sensitive items such as racquets.

We are committed to ensuring your order arrives safely. If something goes wrong, we’ll do our best to make it right.
For support, please contact our customer service team at admin@beyondbadminton.com.au or 0416 032 291.

Standard Delivery Timeframes

The following are general estimated delivery timeframes for standard delivery. Delivery times may vary depending on the destination, courier, and other circumstances.

• Melbourne: 1–2 business days
  
• Other Melbourne Areas: 1–3 business days
  
• NSW, QLD, ACT & SA: 1–3 business days
  
• TAS: 2–3 business days
  
• WA: 2–5 business days
  
• NT: 3–7 business days
  

Please note: These timeframes are estimates only and do not include the order processing time. Delays may occur due to courier network disruptions, peak periods, public holidays, or unforeseen circumstances.