Warranty

Beyond Badminton Pro Shop – Warranty Claim Policy

At Beyond Badminton Pro Shop, we take product quality seriously and are committed to supporting our customers if manufacturing defects arise. If you believe your product may be faulty due to a manufacturer defect, please follow the guidelines below to lodge a warranty claim.

��️ Warranty Claim Process

1.Initial Contact
Please contact our customer service team via admin@beyondbadminton.com.au or 0416 032 291 to begin your warranty assessment. Attach clear photos of the issue to help us speed up the process.

2.Assessment and Return Instructions
If the item appears potentially defective, we will ask you to return it to us for inspection. Be sure to include:

• A completed Warranty Claim Form (by request)
• Your proof of purchase
• The original item with strings cut but not removed, if it's a racquet

3. Inspection & Manufacturer Evaluation
Upon receiving your returned item, we will forward it to the brand’s authorized distributor or manufacturer for formal evaluation.

⚠️ Please Note

Warranty approval decisions are made solely by the manufacturer or their authorised distributor, not by Beyond Badminton Pro Shop. The assessment process may take several weeks depending on the brand and product type.

�� 4. Outcome

· ✅ If the claim is approved, we will provide:

• A replacement item, or
• A product of equivalent trade value if the original is discontinued.

· ❌ If the claim is denied, a formal assessment report from the brand’s authorised distributor will be provided to you for your reference.

�� Warranty Timeframes

• Racquets: Warranty claims must be submitted within 12 months of purchase.
• Footwear: Claims must be made within 3 months of purchase.

�� Racquet Warranty Conditions

To be eligible for a racquet warranty claim:

✔ Strings must be cut but not removed
✘ Do not return the racquet with strings removed
✘ Cosmetic damage (paint chips, scuffs) does not qualify
✘ Damage from clashes, floor impacts, or misuse is not covered
✘ Over-tensioned racquets (above manufacturer's recommendations) may invalidate the claim

�� Footwear Warranty Conditions

• Claims are accepted for manufacturing defects only.
• Comfort-related issues or general wear and tear are not valid reasons for warranty claims.
• Used shoes cannot be returned or exchanged unless a defect is confirmed by the manufacturer.

⚠️ Additional Notes

• Warranty claims can only be made once per item.
• Stringing services and installed strings are considered consumables and are not covered by warranty.
• Items approved under warranty but discontinued will be replaced with a comparable product of equal value.

· All claims must be made with original proof of purchase.

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